× NEXUSCAI
Ashley answers every call, day or night, and follows up with every client, so Octagon never misses a job.
Nights, weekends, or when the whole crew is out on a job, Ashley picks up on the first ring. She calms the caller, gets the details and gets the job to the right team.
A pipe bursts in Windham. The homeowner calls Octagon.
Ashley answers. Name, number, address, one question at a time.
The on-call team is alerted. The van is on its way.
Ashley makes the calls the office never has time for. She keeps every estimate, job and client moving until the work is done.
"Hi Karen, it's Ashley with Octagon. Following up on your free estimate."
"Just checking in on the drying. Are you all set for tomorrow's visit?"
"So glad we could help. Would you mind leaving us a quick review?"
Ashley lives on the website too. She answers emergencies there right away, and she calls back every form the moment it's sent.
A homeowner fills out the form on octagonrestoration.com.
Ashley calls them back while they're still standing in the basement.
Not booked yet? She follows up by call, text and email until they are.
Every emergency call is answered live, 24/7, including nights and weekends.
In restoration, the first company to answer usually gets the job.
No night shift and no answering service. The office stays focused on the work.
Every estimate, job and client gets a follow-up.
Enter your own numbers. Every call Ashley answers is a job that doesn't go to a competitor.
Illustrative estimate based on the numbers above.